Emergencies come first
If a caller describes an emergency, DrMate tells them what to do straight away, such as calling 108, and alerts your staff. Urgent problems get the earliest time today.
AI receptionist
A patient, polite voice on your OPD line
DrMate answers your hospital’s phone in everyday Hindi, day and night. It books the right doctor, answers common questions, and hands anything urgent or unusual to your team.
Or hear it now: call our demo line on 080 6553 5931.
On every call
Everything a good receptionist does on the phone
- Books appointments with the right doctor, at a time that is really free, and reads it back to the patient.
- Moves or cancels an appointment when a patient asks, after a clear yes.
- Finds the right department from what the patient says, like “घुटने में दर्द”.
- Answers common questions about timings, fees and directions, using only what your hospital has approved.
- Books for the family too, like a parent or a child, in the same call.
OPD line AI receptionist on the call
ExamplePatientघुटने में बहुत दर्द है, किसको दिखाऊँ?My knee hurts a lot. Who should I see?
DrMateहड्डी और जोड़ों के डॉक्टर, डॉ. सेठी को दिखाइए। आज दोपहर 12:20 पर जगह है, बुक कर दूँ?Please see Dr. Sethi, our bone and joint doctor. He’s free at 12:20 today. Shall I book it?
Patientहाँ जी।Yes, please.
Booked with Dr. SethiToday, 12:20 pm · Orthopaedics
Kind to patients, careful with their health
Never gives medical advice
It doesn’t diagnose or suggest medicines. Medical questions are always left to your doctors.
Honest and patient
It says it is an AI if asked, lets people interrupt, and repeats things more slowly when asked.
Your team stays in charge
Anything it can’t do, it passes on
When DrMate doesn’t know an answer, it says so politely and adds the caller to your call-back list. Your team answers the question once, and DrMate uses that answer from then on.
- Can pass calls to your staff during the hours you choose
- Works on your existing hospital number
- Your hospital picks its name, greeting and voice
Questions we often hear
Something else on your mind? Write to us and a person will reply.
Can a patient talk to a person?
Yes. If you turn it on, DrMate can pass the call to your staff during the hours you choose. If nobody picks up, the patient is added to your call-back list.
What if many patients call at once?
It can talk to several callers at the same time. If more people call than your line is set up for, they are added to the call-back list so nobody is forgotten.
Can we choose its name and voice?
Yes. Your hospital picks the name, the greeting and the voice, female or male.
Are calls recorded?
No. Your team can read what was said on each call for 30 days, and then the text is deleted.
Hear DrMate take a call in Hindi.
Book a demo and we’ll show you a booking, a question it doesn’t know, and an emergency call.