Emergencies always come first
If a caller describes an emergency, DrMate tells them what to do straight away, like calling 108 or going to the nearest emergency, and alerts your staff. It never books a routine appointment for an emergency.
Safety and privacy
Careful with your patients. Private with their data.
DrMate talks to people who trust your hospital. These are the promises it keeps on every call.
Or hear it now: call our demo line on 080 6553 5931.
On every call
No medical advice, ever
It never diagnoses, suggests medicines or tells anyone to stop a medicine. Medical questions are left to your doctors.
Only what your hospital approved
Timings, fees and rules come from your hospital. If it doesn’t know something, it says so and your team calls back.
Honest about being an AI
If a patient asks whether they are talking to a person, DrMate says it is the hospital’s AI receptionist.
Your data
Your hospital’s data stays your hospital’s
DrMate is hosted in India. Your hospital owns its patients’ data, and DrMate only uses it to do its job for you, in line with India’s data protection law.
- No recordings. Calls and consultations are never recorded.
- Deleted after 30 days. The written text of calls and consultations is removed automatically.
- Each person sees only their part. Reception, doctors and admins have their own logins.
- WhatsApp only after a yes. Patients choose, and can say stop at any time.
- Never sold. Patient data is never used for advertising.
Questions we often hear
Something else on your mind? Write to us and a person will reply.
Who owns the patient data?
Your hospital. DrMate only uses it to do its job for you. It is never sold and never used for advertising.
Where is it kept?
DrMate is hosted in India, on Microsoft Azure.
Are calls recorded?
No. Calls and consultations are never recorded. The written text is deleted after 30 days.
Bring your questions to the demo.
Invite your medical superintendent and IT team. We’ll walk through how emergencies are handled and how data is kept safe.