Medicines and refills
Their medicines, from your own pharmacy
Every prescription DrMate prints carries a link and a QR code. Patients order the medicines on it from your hospital’s own pharmacy, and reorder from the same link when they run out.
Or hear it now: call our demo line on 080 6553 5931.
Ordering takes a minute
The prescription opens on the patient’s phone, in Hindi or English, with how to take each medicine written out plainly.
- Tick what they need. Every medicine on the prescription is listed, and they untick anything they already have.
- Pick up at the hospital, or have it delivered where your pharmacy already delivers.
- Your pharmacy calls back to confirm the price and the time.
- Refills from the same link for six months, or from the QR code on the printout.
Orders land on your front desk
Your pharmacy sees each order with the patient’s name, number and medicines already filled in from what the doctor approved. Nothing to retype.
- Mark an order confirmed once you’ve spoken to the patient, or cancel it.
- Every order says whether the patient will pick it up or wants it delivered.
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Why refills matter
About half of patients with long-term illnesses don’t take their medicines as prescribed. When the next strip is two taps away, from a pharmacy they already trust, it gets easier for them to keep going.
World Health Organization, Adherence to long-term therapies: evidence for action (2003)
Your pharmacy stays the seller
DrMate passes the order on. Everything a pharmacy decides stays with your pharmacy.
- DrMate never sells medicines. Orders go to your hospital’s own pharmacy, which confirms and supplies them.
- Only what the doctor prescribed. Patients choose from their own prescription, nothing else.
- No medicine advice. On the phone, DrMate never suggests or changes a medicine. That stays with your doctors.
Questions we often hear
Something else on your mind? Write to us and a person will reply.
Do patients need an app?
No. The prescription opens from a link or the QR code on the printout, in Hindi or English, on any phone.
Can they order only some of the medicines?
Yes. Every medicine on the prescription is ticked to start with, and the patient unticks what they don’t need.
How long does the link work?
Six months from the visit, so patients can reorder the same medicines when they run out.
Who supplies the medicines?
Your pharmacy, the way it already works. Each order shows whether the patient will pick it up at the hospital or, where your pharmacy delivers, the address and PIN code.
Does DrMate sell medicines?
No. Orders go to your hospital’s own pharmacy, which confirms and supplies them. DrMate never sells, prices or recommends medicines.
Keep your patients’ refills with you.
Book a demo and we’ll show you a prescription turning into a medicine order, from the doctor’s room to your pharmacy.