DrMate blog
Plain-spoken guides for the people who run Indian OPDs: owners, front-office managers and doctors. Every number links to where it came from.
Guide ·
Meta's rules for hospitals on WhatsApp: a valid opt-in, which template category each message falls in, the 24-hour window, stop requests, and why prescription drugs can't be sold or promoted there.
10 min read · WhatsApp, Patient data, Front desk, Reminders
Explainer ·
An AI front desk runs the routine work of a hospital's OPD reception, from the first phone call to the follow-up visit. What it covers, what it doesn't, and what it needs from your team.
5 min read · AI front desk, Front desk, OPD
Guide ·
A plain guide for Indian hospitals: what an AI receptionist handles on the OPD phone, what it must never do, how it treats emergencies and Hindi callers, and what to ask before you choose one.
8 min read · AI receptionist, Front desk, OPD phones
Guide ·
In Indian studies, OPD patients waited about one to four hours for 6.5 to 12.8 minutes with the doctor. Where the time goes, the fixes with evidence behind them, and how to measure your own wait.
10 min read · OPD waiting time, Patient flow, Front desk
Guide ·
What Indian rules ask of a prescription, from the registration number and generic names in capitals to the total quantity, with a filled example and a checklist.
10 min read · Prescriptions, Doctors, Rules
Guide ·
Worldwide, about 1 in 4 booked patients don't turn up. Why patients miss OPD appointments in India, what reminders really achieve, and how to cut no-shows without making waits longer.
8 min read · No-shows, Appointment reminders, OPD
Comparison ·
Paper tokens, token display screens, SMS and WhatsApp updates, live wait times and appointment windows compared for Indian OPDs: what each fixes, what it can't, and how to estimate a wait fairly.
9 min read · OPD queue, Waiting time, Front desk
Guide ·
The OPD patient flow step by step: what happens at each of ten stages, where Indian patients wait or drop off, with times from Indian studies, and one practical fix for each.
10 min read · Patient flow, OPD waiting time, Front desk
Checklist ·
A checklist that follows the patient's day, from the booking call to the follow-up: what to ask vendors at each step, what HIS 'integration' should mean, DPDP questions and a two-week trial.
9 min read · OPD, Front desk, Buying guide
शब्दावली ·
OPD, IPD, टोकन, UHID, TPA, कैशलेस, आयुष्मान कार्ड और डिस्चार्ज समरी जैसे अस्पताल के रोज़ के शब्दों के आसान मतलब और उदाहरण, मरीज़ों और नए रिसेप्शन स्टाफ़ के लिए।
8 min read · OPD, फ़्रंट डेस्क, आयुष्मान भारत
Guide ·
What unanswered OPD booking calls cost an Indian hospital, what the data does and doesn't show, a worked example in rupees, and the fixes to make, in order.
10 min read · Missed calls, OPD phones, Front desk
गाइड ·
मरीज़ बार-बार क्यों पूछते हैं कि नंबर कब आएगा, भारत की OPD में असल इंतज़ार कितना है, सही अंदाज़ा कैसे निकालें, और रिसेप्शन के लिए तैयार हिंदी वाक्य।
8 min read · OPD, इंतज़ार का समय, फ़्रंट डेस्क
Guide ·
Nine ways to bring more patients to your OPD, in the order they pay off: answer booking calls, cover nights, book follow-ups, cut waits, then referrals, Google, reviews and camps.
11 min read · OPD footfall, Hospital marketing, OPD phones
Data ·
What receptionists earn in India in 2026, the PF and ESI a hospital pays on top under the new rules, and how many people it takes to keep one phone seat staffed.
8 min read · Front desk, Staffing costs, OPD phones
गाइड ·
हॉस्पिटल रिसेप्शनिस्ट के रोज़ के काम, सुबह की भीड़, मुश्किल बातचीत और ज़रूरी हुनर, और ईमानदार बँटवारा कि फ़ोन के कौन-से काम एआई ले सकती है और कौन-से लोगों के पास रहें।
8 min read · फ़्रंट डेस्क, एआई रिसेप्शनिस्ट, OPD
Template ·
A printable script for hospital receptionists and call-centre agents, in Hindi and English: the booking call step by step, changes, fees, angry callers, emergencies and what never to answer.
11 min read · Front desk, OPD phones, Templates
Guide ·
A doctor's checklist for e-prescription software in India: speed, generic names in capitals, safety checks and their limits, the patient's copy, FHIR and ABDM, your data and power cuts.
8 min read · E-prescription, Doctors, Buying guide
Guide ·
What India's DPDP Act and DPDP Rules ask of a hospital: plain notices in Hindi, consent on calls and WhatsApp, retention, 72-hour breach reports, children's data, vendors, and an OPD checklist.
10 min read · DPDP, Patient data, WhatsApp, Front desk
Guide ·
Desk scripts in Hindi and English, message templates for patients on their way, how to offer a fair choice, and how to stop the 9 am pile-up that makes every delay worse.
8 min read · OPD queue, Waiting time, Templates
Guide ·
What Indian law and the courts say about recording phone calls, with and without consent, and what a hospital should do: announce it, limit it, protect it, or not record at all.
9 min read · Call recording, DPDP, Patient data, OPD phones
Template ·
Seven ready-to-copy patient messages in Hindi and English, from booking confirmation to follow-up due, with the SMS (DLT) and WhatsApp rules that decide whether they arrive.
10 min read · WhatsApp, Front desk, Templates
Template ·
What to tell patients before an AI scribe listens, what India's DPDP Act asks of notice and consent, and a ready spoken script and printed notice in Hindi and English.
11 min read · AI scribe, Consent, DPDP Act
Comparison ·
A fair comparison for Indian hospitals: how an IVR, a call centre and an AI receptionist handle OPD calls, where each goes wrong, and when each is the right choice.
9 min read · AI receptionist, IVR, Call centre, OPD phones
गाइड ·
अस्पतालों के लिए सीधी बात: एआई रिसेप्शनिस्ट OPD के फ़ोन पर क्या सँभालती है, क्या कभी नहीं करती, इमरजेंसी में क्या करती है, और उसे चुनने से पहले क्या पूछें।
8 min read · एआई रिसेप्शनिस्ट, फ़्रंट डेस्क, OPD
Checklist ·
A one-afternoon test for hospitals: 15 calls in everyday Hindi and Hinglish, what a good AI receptionist says on each, and the red flags that should end the trial.
10 min read · AI receptionist, Hindi, Buying guide
Guide ·
How ambient AI scribes work, why short, crowded, Hindi-English OPD consultations are hard for them, what the evidence shows, and a one-week test any doctor can run.
8 min read · AI scribe, Doctors, Prescriptions
Guide ·
Who rings an Indian hospital after OPD hours, what goes wrong when nobody is ready, a decision table for each kind of night call, the emergency rule, and four ways to cover the night.
9 min read · After-hours calls, OPD phones, Emergencies
We’ll set up a demo with your doctors and timings, so you can hear it answer a patient’s call in Hindi.
